Support
Support
Section titled “Support”Quick Support
Section titled “Quick Support”Email: support@sheetsfinanceplus.com
Response Time: Within 1 business day
Support Hours: Monday - Friday, 9 AM - 5 PM (local business hours)
Frequently Asked Questions
Section titled “Frequently Asked Questions”Installation & Setup
Section titled “Installation & Setup”Q: How do I install SheetsFinancePlus?
A: Install directly from the Google Workspace Marketplace. Search for “SheetsFinancePlus” and click “Install”. You’ll need appropriate permissions for your Google account or Workspace.
Q: Do I need special permissions?
A: The add-on requests access needed to fetch data and function within your Google Sheets. All permissions are used solely to provide the service, and we do not sell or share your data.
Q: Can I use this with personal Google accounts?
A: Yes, SheetsFinancePlus works with both personal and Google Workspace accounts.
Usage & Features
Section titled “Usage & Features”Q: What data sources are used?
A: Major sources include DefiLlama and CoinMarketCap for crypto/DeFi; additional sources for stocks and FX. Coverage will expand over time.
Q: Do you support technical indicators?
A: RSI, EMA, SMA, MACD, and more are coming soon. We’ll publish docs when they’re available.
Q: Can I specify quote currency or timeframe?
A: Yes, functions will support parameters like currency (e.g., USD) and timeframe (e.g., 1d, 7d) where applicable.
Q: Are there usage limits?
A: Reasonable usage limits may apply to ensure reliability for all users. We’ll document specifics upon public release.
Billing & Licensing
Section titled “Billing & Licensing”Q: Do you offer a lifetime license?
A: Yes. We offer a free trial and a one-time lifetime license. No subscriptions.
Q: Do you offer refunds?
A: We generally offer a 30-day money-back guarantee if you’re not satisfied.
Technical Support
Section titled “Technical Support”Q: Something isn’t working. What should I do?
A: Try refreshing your spreadsheet and re-evaluating formulas. If the issue persists, email us with:
- Description of the issue
- The formula(s) used and sample values
- Screenshot (if applicable)
- Your Google account email (for license verification)
Q: Is my data secure?
A: The add-on operates within Google Workspace. We do not sell your data, and we avoid collecting personal data whenever possible.
Integration & Compatibility
Section titled “Integration & Compatibility”Q: Can this handle large sheets?
A: We design functions to be efficient and cache where possible, but large sheets may need batching or efficient ranges to stay within Google Sheets limits.
Q: Can I automate refreshes?
A: You can leverage Google Sheets recalculation settings and Apps Script triggers where appropriate.
Contact Support
Section titled “Contact Support”If you can’t find the answer above, we’re here to help!
Email: support@sheetsfinanceplus.com
Please include:
- Your name and Google account email
- Detailed description of your question or issue
- Any relevant screenshots
- Steps you’ve already tried
We typically respond within 1 business day and aim to resolve issues quickly.